Pressure testing
- Finds
- Whether there is a leak at all, and how big
- Will not find
- Where it is, this sizes the problem, it does not place it
24/7 PLUMBING & HEATING · LONDON & THE M25Emergency response.
Emergency response.
Complete plumbing.
From urgent leaks to complete installations. Our 10 active vans cover every London borough and everywhere inside the M25, 24 hours a day, seven days a week.
Hourly rate agreed before we attend · £60 call-out · London-wide plumbers and heating engineers10 active vans. London-wide. 24/7.
LET’S GET IT SORTED
What can we help with?
HERE FOR YOUR HOMEEmergency repairs.
Emergency repairs.
Major projects.
Leak detection, boiler and cylinder replacement, complete pipework
and ongoing maintenance. One company for the whole job.
10active vans
24/7emergency cover
All Londonevery borough
M25everywhere inside
24 HOURS A DAY. SEVEN DAYS A WEEK.
Plumbing emergency?
We’re ready.
Burst pipes, active leaks, failed hot water and urgent plumbing faults. Our 10-van operation covers every London borough and everywhere inside the M25, day and night.
Emergency plumbing
SPECIALIST LEAK INVESTIGATIONFind the source.
02 / 06Find the source.
Complete the repair.
Locate concealed leaks in supply pipes, heating systems and building services. We investigate the source, explain the access required, carry out the repair and plan the reinstatement.
- Acoustic, thermal and tracer-gas investigation
- Repair, reporting and reinstatement
HOT WATER SYSTEMSA new cylinder.
A new cylinder.
A complete installation.
Cylinder replacement and hot water system upgrades for homes, commercial premises and managed buildings. We assess demand, available space and existing pipework before recommending the installation.
Demand assessedSystem sizedPipework connectedInstallation commissioned
Cylinder replacement 
PLANNED FOR YOUR PROPERTYFrom assessment to handover
HEATING THAT WORKS FOR YOUR BUILDINGBOILER REPLACEMENT & INSTALLATIONReplace the boiler.
04 / 06Replace the boiler.
Plan the whole system.
Replace an ageing boiler or plan a heating installation as part of a refurbishment. We review the property, hot water demand and existing system, then set out the scope and installation plan.
- 01Assess the property and existing heating
- 02Agree the specification and project scope
- 03Install, commission and hand over
DOMESTIC & COMMERCIAL PROJECTSComplete pipework.
Complete pipework.
Built around your project.
New pipework, re-piping and supply or waste rerouting for refurbishments, extensions and commercial projects. We plan routes, access and testing around the building and the wider works.
Pipe wiring and re-pipingRefurbishments and extensionsCommercial plumbing installations
Discuss your pipework project 
ONE COMPANY. THE COMPLETE JOB.From maintenance
From maintenance
to major works.
Bathrooms, kitchens, heating upgrades and property reports. We support homeowners, landlords, managing agents and businesses with planned work as well as emergencies.
Explore all servicesProjects and maintenance
Bathroom and kitchen plumbing
Renovations and refurbishment projects
Heating and hot water
Heating repairs and upgrades
Radiator and heating repairs
Projects and maintenance
General plumbing and maintenance
Homes, landlords and commercial properties
Projects and maintenance
Property reports and certification
Homeowner and landlord enquiries
DETECTION, REPAIR AND REINSTATEMENT
One visit. Three trades.
Most leak companies in London detect only. They find the leak, give you a report and leave you to arrange a plumber, and then a plasterer, and then a tiler. We carry all three, so the job finishes with us rather than starting again with somebody else.
Step One
We find it
Pressure testing to prove the loss is real and size it, then acoustic, thermal and non-invasive tracer gas to place it. The floor is opened once, where the leak is.
Step Two
We repair it
Copper, plastic, lead and heating pipework, cylinders, valves and joints. Most domestic leaks are repaired on the same visit they are found.
Step Three
We make it good
Our own handymen and builders close the floor, screed, plaster, ceiling or tiling we opened. You are not left holding a hole and a list of other trades to ring.
Hourly rate agreed before we attend across all three. The same £60 call-out applies whatever the job turns out to be. The scope is agreed before work starts.
Everything we coverSTART WITH WHAT YOU CAN SEE
What needs sorting out?
The same symptom comes from three or four different faults, and usually only one of them is worth paying anyone to look at. Find the closest description below.
Explore common faultsWHAT ACTUALLY HAPPENS
What happens when you call us out
Tell us about the problem, let us check the cause, agree the repair and understand how the area will be left. You should know what happens next at each stage.
What a visit costs- 01
Tell us what you can see
Describe the symptom, where it happens and when it started. Photos of the affected fitting can help us understand the job before a visit.
- 02
Find the fault before anything is lifted
We begin with accessible checks and explain any further access needed. A damp patch or cold radiator is a clue, rather than a diagnosis on its own.
- 03
Agree what to do about it
We explain the proposed repair, the charging basis and any parts required. If something remains uncertain, we say so before you decide.
- 04
Put the room back
We check the repair and tidy the work area. Any making good or further decorating needed is discussed as part of the job.
We finish the job we opened
You are not buying a report. You are buying a working system and a usable room.
Detection, repair and reinstatement sit with one team here, so nobody hands you a hole in the floor and a phone number for somebody else.
Traced. Repaired. Put back.
London homes range from older conversions to purpose-built flats. The pipework, access and shared supplies all matter when deciding how to approach a repair.
One team, from trace to reinstatementTop
Services
Unvented Cylinder Repair
Expansion vessels, inlet groups, relief valves and thermostats tested before anything is replaced.
Leak Detection and Repair
The leak traced before a floor is opened, the pipework repaired, the surface made good after.
Burst Pipe Repair
Isolated, drained and repaired, then the run that froze is lagged so it does not go again.
Pulsacoil and Thermal Stores
Gledhill units in purpose built blocks, where the fault is usually the board, pump or element.
No Dig Pipe Repair
Lined or grouted in place through existing access, so screed, patios and driveways stay down.
Opened once, and closed by us.Get your
hot water back
One visit that ends with the fault proven, the pipework sound and the room usable again.
- Hourly rate agreed before we attend, fixed before we set off; the total depends on how long the job takes
- £60 call-out, the same on leak detection as on general plumbing
FOUR METHODS, IN SEQUENCE
How the leak is actually found
No single method finds every leak, and anyone who tells you otherwise is selling the one piece of equipment they own. These run in order, cheapest and least invasive first, and most jobs stop long before the last one.
Acoustic detection
- Finds
- Pressurised pipework under floors, screed and walls
- Will not find
- Low-pressure and gravity systems, and anything under heavy traffic noise
Thermal imaging
- Finds
- Temperature patterns from heating pipes and hot supply runs
- Will not find
- Cold-water leaks with no thermal contrast, and it produces false positives
Tracer gas
- Finds
- What the others cannot, plastic pipe, deep screed, concrete, dry leaks
- Will not find
- Very little, which is why it is the method of last resort and first cost
Every visit ends with a written report prepared to support a trace and access claim, method, findings, thermal images, moisture readings and pressure results, dated. Your insurer decides what your policy covers. How trace and access works
AGREED BEFORE WE SET OFF
What we charge, and what moves the total.
Your hourly rate is agreed before we attend. Once we have assessed the fault, we explain the work, likely time and parts needed before proceeding.
Hourly rate agreed before we attend£60 call-out, agreed before an engineer sets off
- An awkward property or an evening visit does not change the rate
- Parts we do not carry are ordered in and listed separately
The rate is fixed before we attend and does not rise for a difficult property, an awkward access or an evening visit. The total depends on how long the job takes; the rate cannot change.
What is and is not includedCLEAR ANSWERS BEFORE YOU BOOK
Why choose us?
Finding the fault is only the beginning. Here is how we handle the repair, the making good, and what happens next.
Talk about your hot waterDo all plumbers charge a call out fee?
No. Plumbers use different charging arrangements, so ask before booking. Our call-out fee is £60, with the hourly rate agreed before we attend. The final total depends on the work and any parts needed. We explain the proposed repair before proceeding so you can decide.
How much would a plumber charge for 3 hours work?
The total depends on the agreed hourly rate, the call-out fee and any parts needed. For three hours of work, ask for those elements to be explained together. We agree the hourly rate before attending and discuss the repair once the fault has been assessed.
What are the signs of a good plumber?
A good plumber explains the proposed work, answers questions clearly and agrees the charging basis before starting. Ask about experience with your particular job, relevant qualifications and insurance. For work that needs a specific registration, check it directly with the relevant register rather than relying on a badge.
What is classed as a plumbing emergency?
An uncontrolled water leak or overflowing waste can need urgent attention, especially when it is causing damage. Keep away from water near electrical fittings. If you can safely reach a familiar water stopcock, turning off the supply may limit the leak while you arrange appropriate help.
Can you come out today?
Contact us with your postcode and a description of the problem, and we will check the available appointments. Same-day attendance depends on the schedule and the work involved. We confirm what is possible before you book; this website does not guarantee an arrival time or immediate attendance.
Do you put the floor back?
We discuss access and making good before starting work. If floorboards need lifting, ask how they will be reinstated and whether any further finishing is needed. Some surfaces or existing damage may need separate attention, so the scope should be agreed rather than assumed when booking a repair.
WHO WE WORK FOR
Four buyers. One visit.
The engineering is the same. What changes is what has to come out of it, a repair, an answer about liability, a document an insurer will accept, or a block kept running while the work happens.
Homeowners
A ceiling coming through on a Sunday, or a water bill that has doubled with nothing visible. One rate, and the damage put back afterwards.
Emergency leak repairLandlords and managing agents
A leak between two flats where nobody yet knows whose pipe it is. We establish that first, in writing, because the answer decides who pays.
Leaks between flatsInsurance claims
Trace and access cover pays to find the leak and to put right what was opened. The report is written for that, with the evidence an insurer asks for.
Trace and accessCommercial and blocks
Risers, plant rooms, communal supplies and secondary hot water loops, where the leak is rarely in the flat that reported it.
Commercial leak repairACROSS LONDON
Local plumbers who understand the building
Where you are matters less than what you live in. A Victorian conversion, a flat in a purpose-built block and a newer build each fail in their own way.
Older conversions can hide several generations of pipework beneath floors and behind walls. We check the likely route before discussing any access needed.
In a block of flats, a leak may involve shared pipes or a neighbouring property. Tell us about your managing agent and any access arrangements when you book.
Limescale can affect taps, valves and hot water fittings. We look at the condition of the part and explain whether a repair or replacement makes sense.
Where we work- Flats, blocks and managing agentsShared pipes and communal stopcocks need the right access. We help clarify what needs checking and whether the managing agent should be involved.
- Period conversionsPipework is not always where you expect it. We discuss the access needed and how disturbed surfaces will be left before work starts.
- Newer buildsConcealed pipework and modern controls can make a simple symptom harder to trace. We start with accessible checks before considering further access.
WORTH READING FIRST
Read these before you book anyone, including us
A few useful details can make it easier to explain a plumbing problem and choose the right help. Start with our practical advice before booking a visit.
- Ask a plumberCold radiator: air, sludge or the valveA cold radiator can have several causes. Its temperature pattern and the valve setting are useful details to note before asking for help.
- Ask a plumberIs a dripping tap worth calling anyone aboutA persistent drip is worth investigating. Tell us which tap is affected and whether the water comes from the spout, handle or pipework beneath it.
- GuideHow to check a plumber before you let them inThe questions to ask about experience, insurance, qualifications and pricing before you book a visit.
Our Promise
Straightforward
One team traces the fault, repairs it and makes the damage good. No handover to a second firm once the water has stopped.
Honest
This is a new firm. It has not traded long enough to have earned reviews, so there are none on this page. No star ratings, no counts, no scheme badges we have not joined.
Considerate
We trace before we cut. Acoustic listening, thermal imaging and a pressure test narrow the search down, so the floor gets opened once and in the right place.
Documented
An intermittent leak does not always give itself up on the first visit. When that happens you get what has been ruled out, which zones are isolated, and what a second visit would involve.
Transparent
Hourly rate agreed before we attend with a £60 call-out, agreed before the engineer sets off. The rate is fixed before we attend and does not rise for a difficult property, an awkward access or an evening visit. The total depends on how long the job takes; the rate cannot change.
we opened.
Across LondonHot water, leaks and pipework across London
London-wide plumbers and heating engineers. What changes the job is the building, not the postcode.
- 24/7 emergency plumbing
- Leak detection and repair
- Hot water cylinder replacement
- Boiler replacement and installation
- Pipework installation and replacement
- Bathroom and kitchen plumbing
- Heating repairs and upgrades
- General plumbing and maintenance
- Property reports and certification
LOYAL PLUMBERSLet’s get your
Let’s get your
hot water back on.
Tell us what the taps are doing and where you are. We will tell you what it usually means and what the work is likely to involve.
Book a plumber Rate agreed before we attend · Floors, walls and ceilings reinstated