Understand the fault. Get the right help.
Plumbing and heating faults, from a cold radiator to an urgent loss of hot water. Explore our guides or contact our 24/7 team for help.
For active leaks and urgent faults, tell us the postcode and what is happening. For planned repairs, these guides help you explain the problem.
Boiler losing pressure: causes and next steps
Boiler losing pressure repeatedly? Understand visible leaks, discharge and pressure changes, record useful symptoms, and know when to arrange assessment.
Read thisCeiling leaking water: what to do and what to check
Water leaking through a ceiling needs careful action. Learn when to keep clear, how to report the problem and what tracing and repair may involve.
Read thisHot water cylinder leaking: what to do next
Hot water cylinder leaking? Learn the difference between a vessel leak, pipe connection and safety discharge, with safe next steps and repair choices.
Read thisNo hot water but heating works: what to check
No hot water but heating works? Separate combi, cylinder and single-outlet problems, learn safe observations to make, and find the right repair next step.
Read thisRadiator leaking from the valve: what to check
A radiator valve leak needs the source checked before repair. Learn what to observe safely, when to stop the heating and what a repair can involve.
Read thisStopcock leaking: safe checks and repair planning
A leaking stopcock can affect your ability to shut off water. Learn what to report, why forcing it can make things worse and how repair is arranged.
Read thisTRV stuck or not working: what to check
A stuck TRV can leave a radiator cold or too hot. Check normal controls safely, understand other possible causes and know when a valve needs repair.
Read this
Need help with a fault or planning a project? Tell us what you need.